There is currently a known issue which is preventing students from viewing their reports in the new Turnitin Feedback Studio, via the Blackboard Direct V1 and Moodle Direct v1 integrations.
We apologize for any inconvenience caused by this issue.
As a workaround, the Turnitin Administrator can disable the Feedback Studio for institutions using the Blackboard Direct V1 or Moodle Direct V1 integrations - this will allow students to open their reports in the classic Turnitin Document Viewer.
To disable the Feedback Studio, please follow these steps:
1. Log into the Turnitin Administrator account.
2. Toggle the "Feedback Studio" setting to Off.
3. Click "Turn off" to confirm this change.